Contacting your GP Practice

Contacting the Surgery

All requests for GP Appointments should be made via Anima. Please go back to our main page to submit a request

However, you may wish to ring the Practice in order to book a nurse appointment or talk about something else such as getting help using Anima.

At peak times the telephone lines can be very busy. The below graph shows the times when the surgery’s telephone lines are usually most busy, and you may experience longer waiting times. If your need is non-urgent, please consider ringing at another time of the day.

If Anima is not available and your request is urgent, then please call the practice or visit If you or someone else is seriously ill, and their life is in danger, call 999.

Best times to call the surgery

You can see the busiest times of day on the telephone lines here. Try calling at the green times of day, if your need is not urgent.

The surgery is also usually busier at the start of the week; you may prefer to call later in the week instead.


Did you know, you can request repeat prescriptions via the official NHS App.

The NHS App is a simple and secure way to access a range of NHS services on your smartphone. You can use the NHS App to:

  • Order your repeat prescriptions
  • Get health advice
  • View your health record securely
  • Register your organ donation decision
  • Access health services on behalf of someone you care for
  • View and manage your care plans

You can access the NHS App by searching for ‘NHS App’ on the App Store or Play Store, or you can download it via our online services page.