Friends & Family Test

Quote / Testimonial:
We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & Family Test Form

Overall, how was your experience of our service?

Friends & Family Test Results & Feedback


“Overall, how was your experience of our service?”

  • Very good:
  • Good:
  • Neither good nor poor:
  • Poor:
  • Very poor:
  • Don’t know:


I have used the anima app twice and on both occasions received a response within 24 hours. Today I received a response within an hour and uploaded some images for the doctor to see. I then received a phone call and had a discussion which meant there was no need to book an appointment. I think this system must save so much time and remove unnecessary in-person appointments. It makes it much easier for patients too, although there is always the concern that some patients may not have the same electronic access and/or skills.