Complaints Policy

Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there are ways in which you feel we can improve the service we provide. If you are not happy with the care and treatment you have received from the practice, please contact us and let us know.

We hope that most problems can be sorted out quickly and easily. If your problem cannot be resolved in this way, and you wish to make a formal complaint, please contact the Complaints Manager, who will be happy to deal with your concerns.

Complaints in writing may be sent direct to Elm House Surgery for the attention of the Complaints Manager, or e-mailed to [email protected]

You may obtain a copy of our complaints procedure from reception or download it here:

If you have a complaint which cannot be resolved locally you may contact NHS England by telephoning 0300 311 22 33 or e-mailing [email protected]

If you remain dissatisfied with the outcome to your complaint you have the right to refer the matter to the Health Service Ombudsman. They can be contacted by telephoning 0345 015 4033 or e-mailing