Elm House Surgery offers routine and urgent appointments from Monday to Friday during our opening hours.
Appointments with a doctor are 10 minutes long and with a nurse 15 minutes.
It is important that you arrive on time for your appointment to ensure the smooth running of our clinics. If you arrive more than 10 minutes late for an appointment you may not be seen.
How to Make an Appointment
Please submit a request via Anima using the link below
Register for our online service which enables you to view, amend and cancel appointments online using the link below. You can also view, cancel and amend your appointments via the NHS App.
Please speak to a member of reception if you have any questions.
Patient Access
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
You may only request a home visit if you are housebound or bedbound.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Please bear this in mind when requesting via Anima and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Appointment Tips and FAQs
Cancellations
If you cannot attend your appointment for any reason please inform us as soon as possible in order for us to give the appointment slot to someone else.
Timekeeping
Please arrive on time for your appointments. Our clinicians do their upmost to ensure the smooth running of their surgeries and it helps them greatly if you arrive in good time.
Whilst our clinicians try their best to keep to time, naturally there are occasions when this is not possible. It may be that there has been a medical emergency or that a previous patient has needed a little extra time than anticipated.
Multiple Problems
We ask that you endeavour to limit your appointments to one problem at a time. Please do not store up problems. This ensures that the appointment schedule runs as efficiently as possible for everyone.